Updated: 10th May, 2020 In recent weeks, several countries and regions have introduced very restrictive travel bans and quarantine measures. Most of these countries have set a duration of "until further notice" and those with earlier cut-off dates have been extended. Our security team, customer service teams, Travel Experts and local partners are continuously monitoring these changes. We currently recommend rebooking all trips that take place before the end of June.
I Would Like to Book a Dream Trip
Despite the exceptional circumstances in which we find ourselves at the moment, we don't want you to have to give up your vacation. We want you to be able to book your trip without any worries. In order to provide you with additional security for your booking, we have introduced a new rebooking and cancellation policy so that you may easily rebook or cancel your trip free of charge if the worst comes to the worst. These are the details:
Free Cancellation With the Tourlane 100% Money-Back Guarantee
For new bookings with a departure date in 2021 and beyond made between 10th May 2020 and 1st July 2020, you may cancel your complete Tourlane package (activities, hotels, tours, excl. flight) free of charge up to 30 days before your departure and get 100% of your money back. To stay flexible, we recommend that you choose a flexible fare when booking your flight.
Full Flexibility for Your Booking
Stay flexible with our new rebooking service until shortly before your departure. For new bookings with a departure date in 2021 and beyond made between 10th May 2020 and 1st July 2020, you may rebook your Tourlane package (activities, hotels, tours) free of charge up to 30 days before your departure (subject to availability). Rebooking is only allowed once and you must inform us at least 30 days before your planned departure. Any additional costs incurred due to changes in your schedule or upgrades, such as additional fees in high season or upgrades to your accommodation, will still apply. To remain flexible, we recommend that you choose a flexible fare when booking your flight.
Your Dream Trip at a Dream Price
Benefit from the best possible prices, which we were able to negotiate with our partners. Enjoy the most beautiful hotels, tours, and activities at great prices in over 50 destinations worldwide.
The Tourlane Safety Promise:
Book your flights, accommodations, guides, and transfers all in one place. We only work with suppliers who comply with our strict hygiene and safety guidelines.
Receive 24-hour support and immediate assistance in emergencies
Benefit from professional security and crisis management. We help you solve any kind of problem - whether it be a breakdown in the middle of nowhere or a medical emergency.
We want your trip to be perfect. Our Travel Experts will help you to create a tailor-made itinerary for your dream vacation and organize the entire trip, including all flights, accommodation, transfers and activities, completely free of charge and without obligation.
My Departure is Imminent
In the meantime, our customer service team will have contacted you by e-mail to discuss all options in connection with your upcoming booking. We currently recommend rebooking all trips that take place before the end of June. If you have not yet heard from our team or have any questions, please email us at email@example.com to get the process going as soon as possible.
If I Need Health-Related Assistance During My Trip, Can I Contact You?
Of course. Please contact your travel health insurance provider first and then contact us. This way you will first receive information about medical care that is available. Then we will be happy to help you.
How Should I Contact Tourlane?
Since every customer and every trip is different, we will investigate each case individually to agree on the most appropriate approach for your personal circumstances and situation. If you have any questions or concerns regarding your travel arrangements, please contact us at firstname.lastname@example.org. Please understand that we are currently receiving a large number of enquiries - nevertheless we will answer every message.